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Salesforce Exam CRT-450 Topic 6 Question 66 Discussion
Topic #: 6
A credit card company needs to implement the functionality for a service agent to process damaged or stolen credit cards. When the customers call in, the service agent must gather many pieces of information. A developer is tasked to implement this functionality.
What should the developer use to satisfy this requirement in the most efficient manner?
The requirement is for service agents to gather many pieces of information when processing damaged or stolen credit cards.
Option A: Screen-based Flow
Correct Answer.
A Screen Flow allows developers to build guided, interactive forms that collect information from users.
Flows can have multiple screens, validation rules, and branching logic.
They can be created declaratively without code, making them efficient to implement.
Benefits:
Efficient Development: No need for code.
User-Friendly: Provides a step-by-step interface.
Maintainable: Easy to update as requirements change.
Building a custom Lightning Component requires development effort.
For simple data collection, a Flow is more efficient.
Option C: Approval Process
Incorrect.
Approval Processes are used for routing records for approval, not for gathering information from users.
Option D: Apex Trigger
Incorrect.
Triggers run in the background and are not used for interactive user interfaces.
Conclusion:
The most efficient way to satisfy the requirement is to use a Screen-based Flow, which is Option A.
Incorrect Options:
Option B: Lightning Component
*Possible but Less Efficient.
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