Salesforce Exam CRT-403 Topic 5 Question 49 Discussion

Actual exam question for Salesforce's CRT-403 exam

Question #: 49
Topic #: 5

[All CRT-403 Questions]

A sales manager has noticed that reps continue to input contacts directly in

their phone instead of adding them to Salesforce.

What should an app builder recommend to ensure the data makes it into Salesforce?

AEnable in-app notifications every time a contact is created.

BAllow Salesforce to import Contacts from mobile device Contact lists.

CEnable offline create, edit, and delete in Salesforce for Android and iOS.

DAllow users to relate a contact to multiple accounts.

Show Suggested Answer

Suggested Answer: C

To ensure sales reps input contacts into Salesforce rather than their personal devices:

C . Enable offline create, edit, and delete in Salesforce for Android and iOS. This feature allows sales reps to enter contact information directly into the Salesforce Mobile App even when they are offline, which syncs back to Salesforce once connectivity is restored.

Steps to enable offline capabilities:

Navigate to Setup Mobile Administration Salesforce Mobile App Offline Settings.

Configure offline settings to allow for creating, editing, and deleting records.

Ensure that the Contact object is available for offline access.

This functionality encourages reps to use Salesforce directly by mitigating connectivity constraints.

For implementation details, refer to Salesforce Mobile App Offline.

by Rosalind at Aug 28, 2024, 04:32 PM

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Reynalda

2 months ago

Haha, Option D - relating contacts to multiple accounts? That's like trying to date two people at once, it's just asking for trouble!

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Wai

2 months ago

D: Haha, I agree, Option D does sound a bit complicated. It might cause confusion with multiple accounts.

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Carman

2 months ago

C: Option C could be helpful for reps who need to input data while offline.

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Peggie

2 months ago

A: Option A sounds good, that way reps will be reminded to input contacts into Salesforce.

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Howard

2 months ago

B: I think Option B would be more convenient, importing contacts directly from the mobile device.

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Kris

2 months ago

Option B could work, but I can foresee some data duplication issues. Consistent data input through Salesforce is the way to go.

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Altha

3 months ago

I like the idea of in-app notifications in Option A, but that alone won't guarantee the data makes it to Salesforce. Offline capabilities are key here.

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Twanna

2 months ago

Option C seems like the most practical solution for this issue.

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Glory

2 months ago

I agree, offline capabilities are crucial to ensure data makes it into Salesforce.

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Markus

2 months ago

Option C is the best choice. It allows for offline create, edit, and delete in Salesforce.

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Annmarie

3 months ago

I agree with Tamala, option A would definitely help ensure data is inputted into Salesforce.

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Justine

3 months ago

I think option B could also be helpful in this situation.

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Kenny

3 months ago

Option C seems like the most practical solution. Allowing offline functionality will ensure the data is still captured, even when reps are out in the field without internet access.

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Georgiann

3 months ago

Yes, it's important to make it as easy as possible for reps to input data into Salesforce, even when they're on the go.

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Lauran

3 months ago

I agree, having the ability to create, edit, and delete contacts offline would definitely help with data accuracy.

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Taryn

3 months ago

Option C seems like the most practical solution. Allowing offline functionality will ensure the data is still captured, even when reps are out in the field without internet access.

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Dalene

3 months ago

I disagree, I believe option C is more practical.

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Tamala

4 months ago

I think option A is the best choice.

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