Salesforce Exam CRT-403 Topic 4 Question 61 Discussion

Actual exam question for Salesforce's CRT-403 exam

Question #: 61
Topic #: 4

[All CRT-403 Questions]

A sales manager has noticed that reps continue to input contacts directly in

their phone instead of adding them to Salesforce.

What should an app builder recommend to ensure the data makes it into Salesforce?

AEnable in-app notifications every time a contact is created.

BAllow Salesforce to import Contacts from mobile device Contact lists.

CEnable offline create, edit, and delete in Salesforce for Android and iOS.

DAllow users to relate a contact to multiple accounts.

Show Suggested Answer

Suggested Answer: C

To ensure sales reps input contacts into Salesforce rather than their personal devices:

C . Enable offline create, edit, and delete in Salesforce for Android and iOS. This feature allows sales reps to enter contact information directly into the Salesforce Mobile App even when they are offline, which syncs back to Salesforce once connectivity is restored.

Steps to enable offline capabilities:

Navigate to Setup Mobile Administration Salesforce Mobile App Offline Settings.

Configure offline settings to allow for creating, editing, and deleting records.

Ensure that the Contact object is available for offline access.

This functionality encourages reps to use Salesforce directly by mitigating connectivity constraints.

For implementation details, refer to Salesforce Mobile App Offline.

by Jennifer at Feb 10, 2025, 07:08 AM

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Glenn

2 days ago

Option A sounds like a good idea, but it might get annoying for the reps after a while. I'd go with C.

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Venita

10 days ago

I think B is the way to go. Syncing contacts from the phone directly to Salesforce is the easiest solution.

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Mari

13 days ago

Definitely option C. Offline capabilities are crucial for reps who are always on the go.

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