Salesforce Exam CRT-261 Topic 9 Question 4 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 4
Topic #: 9

Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:

* Agents need to collaborate with other teams.

* The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?

AUse Process Builder for notifications and case teams to monitor cases.

BUse Process Builder for notifications and account teams to monitor cases.

CUse escalation rules for notifications and account teams to monitor cases.

DUse escalation rules for notifications and case teams to monitor cases.

Show Suggested Answer

Suggested Answer: A

by Chantell at May 08, 2022, 10:50 PM

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