Salesforce Exam CRT-261 Topic 9 Question 34 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 34
Topic #: 9

Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. What metric should a contact center manager use to analyze this?

APercent of cases closed with an attached article

BPercent of cases closed meeting the defined SLA

CPercent of cases closed with chatter posts

DPercent of cases closed on first contact

Show Suggested Answer

Suggested Answer: B

by Earleen at May 09, 2022, 08:53 AM

Limited Time Offer

25%

Off

Get Premium CRT-261 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!