Salesforce Exam CRT-261 Topic 8 Question 8 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 8
Topic #: 8

UC has two customer service contact centers and each focuses on a specific product line. Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.

AImplement a customer self-service portal

BEnable agents to transfer calls to other agents

CCross-train agents on both product lines

DPrioritize customer calls based on their SLA

Show Suggested Answer

Suggested Answer: A, C

by Malinda at May 06, 2022, 06:39 PM

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