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Salesforce Exam CRT-261 Topic 8 Question 8 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 8
Topic #: 8
[All CRT-261 Questions]

UC has two customer service contact centers and each focuses on a specific product line. Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.

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Suggested Answer: A, C

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