Salesforce Exam CRT-261 Topic 7 Question 39 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 39
Topic #: 7

For which purpose should a contact center use visual workflow?

ATo escalate a case to the support manager if it has been open for more than 72 hours.

BTo automatically assign cases to a specific queue based on the customer support level.

CTo assign follow-up tasks to an agent one week after a case is closed.

DTo automate business processes for agents who troubleshoot customer support issues via phone.

Show Suggested Answer

Suggested Answer: D

by Rodolfo at May 05, 2022, 11:32 PM

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