Salesforce Exam CRT-261 Topic 5 Question 93 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 93
Topic #: 5

An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with global data protection and

privacy regulations.

Which solution should the consultant recommend to meet the requirement?

ASearch for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable

BSearch and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.

CSearch for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.

Show Suggested Answer

Suggested Answer: B

To assist new agents and enhance productivity, integrating Einstein Next Best Action into the Service Console is recommended. This feature provides agents with contextually relevant suggestions and standardized dialogues based on case details, guiding agents through interactions and ensuring consistent, high-quality customer service.

by Larae at Jan 09, 2025, 12:27 PM

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Sean

4 days ago

I think option B is the best choice. We need to completely remove all customer data to stay compliant.

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