Salesforce Exam CRT-261 Topic 4 Question 92 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 92
Topic #: 4

[All CRT-261 Questions]

Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?

AKnowledge articles suggested by Einstein

BUpcoming Milestones for the Case's Entitlement

CInternal Chatter posts about the Case

Show Suggested Answer

Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.

by Theodora at Dec 10, 2024, 05:34 AM

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Kina

9 hours ago

I think the answer is A) Knowledge articles suggested by Einstein.

upvoted 0 times

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