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Salesforce Exam CRT-261 Topic 4 Question 84 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 84
Topic #: 4
[All CRT-261 Questions]

Cloud Kicks customers need a method to create cases without a login. Managers are

concerned that public options will increase the number of spam cases created.

What is the recommended option to prevent the creation of spam cases?

Show Suggested Answer Hide Answer
Suggested Answer: B

To assist new agents and enhance productivity, integrating Einstein Next Best Action into the Service Console is recommended. This feature provides agents with contextually relevant suggestions and standardized dialogues based on case details, guiding agents through interactions and ensuring consistent, high-quality customer service.


by Quentin at Sep 11, 2024, 11:54 PM

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Desirae
1 days ago
I agree with Annice, reCAPTCHA can help filter out spam and ensure only legitimate cases are created.
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Annice
3 days ago
I think option C) Web-to-Case with reCAPTCHA enabled is the best choice to prevent spam cases.
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