Salesforce Exam CRT-261 Topic 4 Question 79 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 79
Topic #: 4

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.

What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

AFlow with notifications

BReports and dashboards

CApproval process

Show Suggested Answer

Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.

by Xochitl at Jun 30, 2024, 11:51 AM

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Thomasena

21 days ago

Approval process? What is this, the Spanish Inquisition? Let's keep it modern and agile with those notifications, yo.

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Lakeesha

9 days ago

Approval process? What is this, the Spanish Inquisition?

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Germaine

25 days ago

I'm all about that reports and dashboards life. Data doesn't lie, and it'll keep those pesky service agents honest.

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Yun

26 days ago

Approval process? More like 'approval paralysis'. Let's go with the flow and let those creative juices flow!

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Emelda

27 days ago

Approval process all the way. Gotta keep those service agents in check before they unleash their inner Shakespeare on the knowledge base.

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Marjory

2 days ago

C) Approval process

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James

3 days ago

B) Reports and dashboards

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Hildegarde

13 days ago

A) Flow with notifications

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Kati

1 months ago

I see your point, Ona. Flow with notifications could provide real-time feedback to agents creating articles.

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Ona

1 months ago

But wouldn't a flow with notifications be more efficient in vetting articles?

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In

1 months ago

I agree with Sharmaine. An approval process would help maintain article quality.

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Susy

1 months ago

Reports and dashboards? That's so 2010. Workflow with notifications is where it's at, my friend.

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Floyd

10 days ago

User 2: Flow with notifications is more efficient.

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Hobert

11 days ago

User 1: Approval process is the way to go.

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Dorathy

19 days ago

Workflow with notifications can help in quickly identifying and addressing low-quality articles.

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Teri

20 days ago

I agree, reports and dashboards may not be as efficient in this case.

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Letha

26 days ago

Approval process would be more effective in maintaining article quality.

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Claudia

2 months ago

I think the approval process is the way to go. Can't have a wild west of article creation, gotta keep quality high!

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Keshia

19 days ago

User 4: Let's go with the approval process then.

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Miles

1 months ago

User 3: Yeah, we can't have low-quality articles flooding the knowledge base.

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Colton

1 months ago

User 2: Approval process sounds good to me.

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Stevie

1 months ago

User 1: I agree, we need to maintain quality.

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Sharmaine

2 months ago

I think we should recommend an approval process.

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