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Salesforce Exam CRT-261 Topic 17 Question 88 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 88
Topic #: 17
[All CRT-261 Questions]

Cloud Kicks wants to standardize its service key performance indicators (KPIs) for response time and first case closure rates.

Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.

What is the recommended running user to meet the requirements?

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Suggested Answer: A

To standardize service KPIs for users at all levels while ensuring data visibility is based on user access, setting the dashboard running user as 'Dashboard Viewer' is recommended. This approach dynamically calculates KPIs using only the data accessible to the individual viewing the dashboard, ensuring consistency and data security across the organization.


by Lawana at Sep 16, 2024, 01:53 PM

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Theodora
17 days ago
Dashboard viewer - it's like a one-stop shop for all your KPI needs! No need to go digging around for data.
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Jesusa
21 days ago
I agree with Lovetta. Dashboard viewer is the way to go. Keeps everyone on the same page without any special privileges.
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Cristina
6 days ago
Dashboard viewer
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Marnie
10 days ago
But wouldn't that give them special privileges?
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Lezlie
13 days ago
I think Team leaders should have access too
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Mary
14 days ago
Dashboard viewer
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Glendora
1 months ago
I think team leaders should also be considered as the running user, as they are responsible for managing the service agents and ensuring KPIs are met at the team level.
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Arlen
1 months ago
I agree with Xuan. The VP of service should have access to all the data and be able to see the standardized KPIs.
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Tamera
2 months ago
Dashboard viewer, for sure. Keeps things simple and transparent. No need to overcomplicate things.
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Xuan
2 months ago
I think the recommended running user should be the VP of service.
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Jenise
2 months ago
Hmm, I'm not sure. Wouldn't the VP of service need more access to get a complete picture? The Dashboard viewer might be too limiting.
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Aleisha
2 months ago
Definitely Dashboard viewer. It's the most scalable and consistent solution for standardizing the KPIs across the organization.
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Micah
23 days ago
But team leaders might have access to more data than individual agents.
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Carin
29 days ago
Team leaders
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Amber
1 months ago
Yes, that makes sense. It ensures everyone sees the same data.
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Javier
1 months ago
Dashboard viewer
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Lovetta
2 months ago
I think Dashboard viewer would be the best option here. It ensures that everyone sees the same KPIs based on their access level.
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Alesia
1 months ago
Agreed, it ensures consistency across all levels of access.
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Wenona
2 months ago
Dashboard viewer would be the best option for standardizing KPIs.
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