Salesforce Exam CRT-261 Topic 17 Question 51 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 51
Topic #: 17

Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.

Which reporting solution should the Consultant recommend?

ACreate a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.

BCreate a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.

CCreate a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.

DCreate a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.

Show Suggested Answer

Suggested Answer: D

by Lettie at Dec 29, 2022, 02:40 AM

Limited Time Offer

25%

Off

Get Premium CRT-261 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!