Salesforce Exam CRT-261 Topic 16 Question 65 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 65
Topic #: 16

Cloud Kicks uses the Service Console, Service agents freguently link related cases to each other, Service agents have asked to see the most recent feed activity on the related case without having to manually open the record.

Which feature should a Service Cloud consulatant recommend to improve the user experince?

AMacro to open related cases

BCustomized case hovers

CQuick Actions added to the case page

DActions and Recommendations component

Show Suggested Answer

Suggested Answer: B

by Angella at Nov 22, 2023, 01:26 PM

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