Salesforce Exam CRT-261 Topic 15 Question 6 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 6
Topic #: 15

Universal containers wants to assign support agents to handle only specific interaction channels based on one of the following channel groupings a) Phone b) Phone and email c) Social media (facebook and twitter). What should a consultant recommend to accomplish this?

ACreate a service cloud console to support all channel groupings.

BCreate an agent profile for each channel grouping.

CCreate a unique case page layout for each channel grouping.

DCreate an agent role for each channel grouping.

Show Suggested Answer

Suggested Answer: C

by Weldon at May 08, 2022, 12:35 AM

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