Salesforce Exam CRT-261 Topic 14 Question 78 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 78
Topic #: 14

Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well.

How should the consultant display the data quickly?

ACreate reports from Cases and display on a dashboard.

BMigrate the data to a data lake and request a dashboard.

CUse Einstein Analytics for Service Cloud,

Show Suggested Answer

Suggested Answer: C

For providing executives and service managers with quick access to agent, team, and call center KPIs, utilizing Einstein Analytics for Service Cloud is recommended. This solution offers advanced analytics and visualization capabilities, enabling the creation of dashboards that provide real-time insights tailored to different organizational levels, based on their data access.

by Rolland at Jun 21, 2024, 02:09 PM

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Dyan

5 months ago

Einstein Analytics? More like Einstein's Revenge! Just kidding, that was a terrible pun. But seriously, it does seem like the best choice here. Can't go wrong with the 'Einstein' stamp of approval.

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Herman

4 months ago

Einstein Analytics is a powerful tool for quick data access.

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Verlene

4 months ago

C) Use Einstein Analytics for Service Cloud.

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Celia

4 months ago

A) Create reports from Cases and display on a dashboard.

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Frederick

4 months ago

Einstein Analytics is a powerful tool for quick data access.

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Gail

4 months ago

C) Use Einstein Analytics for Service Cloud.

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Gerry

4 months ago

A) Create reports from Cases and display on a dashboard.

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Joesph

5 months ago

Ah, the classic 'reports from Cases' option. Reliable, but not exactly cutting-edge. If these execs want 'quick access,' they're going to need something more sophisticated. Einstein Analytics is the way to go, for sure.

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Karan

5 months ago

Hmm, I'm not sure about the data lake approach. That seems like a lot of extra work when you could just use the built-in analytics tools. Plus, I heard Einstein Analytics is really powerful and user-friendly.

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Mozell

5 months ago

I think option C is the way to go. Einstein Analytics is designed to work seamlessly with Service Cloud and can provide the quick access to KPIs that the executives and managers need.

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