Salesforce Exam CRT-261 Topic 13 Question 48 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 48
Topic #: 13

Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.

How should a Consultant accomplish this?

AStandard Email-to-Case with assignment rules

BLightning Email with web routing prioritization

COmni-Channel with prioritized queues

DStandard Web-to-Case with assignment rules

Show Suggested Answer

Suggested Answer: A

by Sheridan at Oct 27, 2022, 07:41 AM

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