Salesforce Exam CRT-261 Topic 13 Question 12 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 12
Topic #: 13

Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

ACreate reports to analyze call data in order to understand peak times and ensure adequate staffing.

BCreate a case escalation rules to route high-priority cases directly to supervisors for resolution.

CSet up analytical snapshots to capture key case information and create historical trending reports.

DSet up a Salesforce Customer Community that will allow customers to create cases online.

Show Suggested Answer

Suggested Answer: A, D

by Franklyn at May 08, 2022, 08:29 PM

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