Salesforce Exam CRT-261 Topic 11 Question 9 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 9
Topic #: 11

What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2 answers.

ARecommend articles during a call for a support agent

BSuggest articles for a web-to-case question

CSuggest articles for an email-to-case question

DRecommend articles prior to a Live Agent session

Show Suggested Answer

Suggested Answer: B, D

by Geoffrey at May 08, 2022, 01:31 PM

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