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Salesforce Exam CRT-261 Topic 11 Question 81 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 81
Topic #: 11
[All CRT-261 Questions]

Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like

a quick way to navigate the console, including changing tabs, saving records, and searching.

What is the recommended feature to improve productivity?

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Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.


by Lashawnda at Jul 17, 2024, 09:01 AM

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Lauran
13 hours ago
I agree with Crista. Keyboard shortcuts can definitely help service agents navigate the console quickly.
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Crista
2 days ago
I think the recommended feature to improve productivity is A) Keyboard shortcuts.
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