Salesforce Exam CRT-261 Topic 11 Question 26 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 26
Topic #: 11

Universal Containers has millions of customers in Salesforce, but only a very small percentage have opened support cases in the past. Recently, Universal Containers has implemented a Customer Community and plans to allow customers to be authenticated users to increase self- service rates. Which two methods should be used to enable the customers on the Community? Choose 2 answers

AHave agents manually create Users when Community access is requested by Customers.

BHave agents provide Customers with Community registration instructions when working a case.

CIdentify active Customers and send them registration instructions via email.

DSend email notifications to all Customers to join the Community.

Show Suggested Answer

Suggested Answer: B, C

by Cristal at May 08, 2022, 02:56 PM

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