Salesforce Exam CRT-261 Topic 11 Question 18 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 18
Topic #: 11

Universal Containers recently rolled out a Salesforce Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.

Which two actions should a Consultant recommend to address the lack of quality checking?

Choose 2 answers

ASet up an intuitive Data Category hierarchy

BRestrict the Manage Articles user permission

CEnable and configure wildcards for article searches

DRequire that an article be added when closing a case

Show Suggested Answer

Suggested Answer: A, B

by Jovita at May 08, 2022, 03:21 PM

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