Salesforce Exam CRT-261 Topic 10 Question 14 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 14
Topic #: 10

Universal Containers is implementing an entitlement process to measure customer service level agreements (SLAs).

Which two approaches can be used to accomplish this goal?

Choose 2 answers

ARepresenting metrics such as first-response and resolution time on cases

BMonitoring the case escalation rule queue to confirm service levels are met

CIdentifying the customer contact associated with a particular stage of a service contract

DDisplaying whether a case response complies with a customer's service level agreement

Show Suggested Answer

Suggested Answer: A, D

by Irma at May 09, 2022, 04:23 PM

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