Salesforce Exam CRT-261 Topic 1 Question 91 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 91
Topic #: 1

Universal Containers' leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.

What should the consultant recommend to distribute cases?

ACreate queues with support agents and use assignment rules.

BPredefine case teams and use assignment rules.

CConfigure Web-to-Case and use assignment rules,

Show Suggested Answer

Suggested Answer: A

To efficiently distribute cases and get the right people involved for quicker resolution, creating queues that group support agents by expertise or function and utilizing assignment rules to automatically route cases to the appropriate queues is recommended. This approach streamlines case distribution, ensuring cases are handled by agents best equipped to resolve them promptly.

by Jina at Nov 19, 2024, 03:55 AM

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Caprice

13 days ago

Hold up, what if we just let the cases fall into a black hole and see what happens? That would be the most efficient way, right? Just kidding, option C seems the most practical.

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1 months ago

I think option B is the way to go. Predefining case teams and using assignment rules sounds like a great way to streamline the process.

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Soledad

6 days ago

Definitely. It would reduce the level of effort required to resolve service issues.

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Jodi

9 days ago

I agree. It would make it easier to get the right people involved quickly.

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Patti

15 days ago

That sounds like a good idea. It would definitely help streamline the process.

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Margart

17 days ago

Option B) Predefine case teams and use assignment rules.

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