Salesforce Exam CRT-251 Topic 5 Question 102 Discussion

Actual exam question for Salesforce's CRT-251 exam

Question #: 102
Topic #: 5

[All CRT-251 Questions]

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

AWork with key stakeholders to determine if a change to the requirements is necessary to go-live,

BRevise the test scripts and ask users to repeat the testing.

CChange the solution to meet the needs of the users and update the training materials.

Show Suggested Answer

Suggested Answer: A

When a missing step is identified during testing, the first step is to engage with key stakeholders to assess the impact and determine if modifying the requirements is essential before going live. This approach ensures that all parties understand the implications and can make informed decisions about project scope, timeline, and deliverables. Salesforce best practices recommend verifying requirement changes with stakeholders to avoid misalignment with business goals and expectations.

by Ming at Jan 10, 2025, 11:08 PM

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Sommer

13 days ago

Hold up, are we sure the users aren't just playing a prank on us? I mean, who reports a 'missing step' in a key business process? That's like saying your car has a 'missing wheel'! Anyway, I'd go with B too.

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Louis

14 days ago

I'm gonna have to go with A on this one. Working with stakeholders to determine if the requirements need to change is crucial before making any other moves. Gotta cover our bases, you know?

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Melda

4 days ago

User 2: Yeah, it's important to get input from key stakeholders to avoid any further issues.

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Chuck

5 days ago

User 1: I agree, we need to make sure the requirements are correct before moving forward.

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Glendora

1 months ago

A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live. It's important to ensure that the solution aligns with the business needs.

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Jani

1 months ago

B) Revise the test scripts and ask users to repeat the testing.

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Buddy

1 months ago

C is the way to go! The users have reported a problem, so we need to change the solution to meet their needs. Updating the training materials is just the icing on the cake.

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Alyce

23 days ago

B) Revise the test scripts and ask users to repeat the testing.

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Ramonita

24 days ago

C) Change the solution to meet the needs of the users and update the training materials.

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Ressie

28 days ago

A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live.

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Theresia

1 months ago

I'd go with option B. Revising the test scripts and having users repeat the testing seems like the logical first step to me. Can't make changes to the solution without fully understanding the issue.

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