Salesforce Exam CRT-251 Topic 5 Question 102 Discussion

Actual exam question for Salesforce's CRT-251 exam

Question #: 102
Topic #: 5

[All CRT-251 Questions]

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

AWork with key stakeholders to determine if a change to the requirements is necessary to go-live,

BRevise the test scripts and ask users to repeat the testing.

CChange the solution to meet the needs of the users and update the training materials.

Show Suggested Answer

Suggested Answer: A

When a missing step is identified during testing, the first step is to engage with key stakeholders to assess the impact and determine if modifying the requirements is essential before going live. This approach ensures that all parties understand the implications and can make informed decisions about project scope, timeline, and deliverables. Salesforce best practices recommend verifying requirement changes with stakeholders to avoid misalignment with business goals and expectations.

by Ming at Jan 10, 2025, 11:08 PM

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Jani

4 days ago

B) Revise the test scripts and ask users to repeat the testing.

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Buddy

5 days ago

C is the way to go! The users have reported a problem, so we need to change the solution to meet their needs. Updating the training materials is just the icing on the cake.

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Theresia

8 days ago

I'd go with option B. Revising the test scripts and having users repeat the testing seems like the logical first step to me. Can't make changes to the solution without fully understanding the issue.

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Vanesa

9 days ago

A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live.

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