Salesforce Exam CRT-251 Topic 24 Question 100 Discussion

Actual exam question for Salesforce's CRT-251 exam

Question #: 100
Topic #: 24

Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals.

What should the consultant recommend to resolve the issue?

AAllow sales reps to mark the contact on each opportunity as ''Primary'' to indicate the decision maker.

BRequire sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.

CEnable Opportunity Teams so sales reps can track the decision maker for each opportunity.

Show Suggested Answer

Suggested Answer: B

To avoid lost deals due to negotiating with non-decision makers, requiring sales reps to identify and designate a contact as the decision maker on each opportunity ensures that the appropriate stakeholders are involved. This approach enforces the validation of the decision maker role, which can help prevent deals from stalling or being lost due to lack of authority on the contact's part. Salesforce allows configuration of required fields or processes to make sure critical information is captured before advancing stages, helping align the sales process with effective decision-making structures.

Refer to Salesforce's Opportunity Contact Roles documentation for further insights on managing contacts in opportunities.

by Helene at Nov 17, 2024, 10:03 PM

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Bulah

1 months ago

Option B all the way! We need to keep those sales reps on a tight leash, am I right? (wink wink)

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Timothy

24 days ago

Definitely! Requiring sales reps to add the stakeholder as the decision maker on each opportunity is a good way to ensure they have the authority to negotiate deals.

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Valentine

29 days ago

Option B all the way! We need to keep those sales reps on a tight leash, am I right? (wink wink)

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Lorean

2 months ago

I see both points, but I think option A could also work. Allowing sales reps to mark the contact as 'Primary' can help indicate the decision maker.

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Shayne

2 months ago

Option C looks interesting, but it might add an extra layer of complexity. I'd go with Option B for its simplicity and effectiveness.

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Lauran

15 days ago

I think we should go with Option B to avoid any confusion and ensure deals are not lost due to the wrong decision maker.

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Chan

21 days ago

I see your point, but I still think Option B is the most straightforward solution to the issue.

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Luisa

23 days ago

I think Option A could also work well, by allowing sales reps to easily identify the primary contact.

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Alba

1 months ago

I agree, Option B seems like the best choice to ensure the right decision maker is involved.

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Skye

2 months ago

I disagree, I believe option C is more effective. With Opportunity Teams, sales reps can easily track the decision maker for each opportunity.

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Barbra

2 months ago

I agree with Option B. Requiring the rep to add the decision maker will help us track the right contact and avoid lost deals.

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Bettina

2 months ago

I think option B is the best solution. It ensures that the decision maker is clearly identified before moving forward.

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Vincenza

2 months ago

Option B seems the most logical choice. We need to ensure that the decision maker is clearly identified before progressing the deal.

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Yolande

28 days ago

Let's recommend this solution to the sales leadership at Universal Containers.

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Alona

30 days ago

It would streamline the process and prevent lost deals due to miscommunication.

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Amber

1 months ago

Option B would definitely help in ensuring that happens before moving forward.

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Noe

1 months ago

I agree, it's important to have the decision maker clearly identified.

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Odette

1 months ago

Enabling sales reps to add the stakeholder as the decision maker on each opportunity can prevent lost deals.

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Gwenn

2 months ago

It's important for sales reps to have clarity on who the decision maker is before moving forward with a deal.

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William

2 months ago

I agree, option B would help ensure the right stakeholders are involved in the decision-making process.

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