Salesforce Exam CRT-251 Topic 19 Question 91 Discussion

Actual exam question for Salesforce's CRT-251 exam

Question #: 91
Topic #: 19

How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

AEstablish KPIs for end MTV.

BObserve end users.

CDemo Sales Cloud to end users.

Show Suggested Answer

Suggested Answer: B

During the Discovery phase, observing end users helps consultants understand how users interact with the current system, identify pain points, and determine which capabilities of a Sales Cloud implementation are required. By directly observing the workflow and usage patterns, consultants can gather valuable insights into user needs and requirements, ensuring that the implementation aligns with actual business processes.

Discovery Phase Best Practices

Understanding User Needs through Observation

by Kenneth at Aug 02, 2024, 11:02 PM

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Kimberlie

3 months ago

Establishing KPIs for end MTV can provide a clear direction in determining required capabilities.

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Erinn

3 months ago

Demoing Sales Cloud to end users can also help identify necessary capabilities.

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Emilio

3 months ago

I agree with Genevive. End users' feedback is crucial in the Discovery phase.

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Genevive

3 months ago

I think observing end users is important to determine required capabilities.

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Britt

3 months ago

Establishing KPIs for end MTV can provide a clear direction on what capabilities are needed.

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Juan

3 months ago

Option B all the way! There's no substitute for good old-fashioned observation. Watching the users in action will reveal their true needs. Plus, it's less likely to induce nap time than a demo.

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Leota

3 months ago

This is a classic case of 'seeing is believing.' I'd definitely go with the Sales Cloud demo (Option C) to get the end users excited and engaged.

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Man

3 months ago

I'm torn between B and C. Observing the users is important, but a demo might be more engaging and interactive. Hmm, tough choice!

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Jerry

2 months ago

A demo can also help end users visualize how Sales Cloud can benefit them in their daily tasks.

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Angella

3 months ago

Observing end users can provide valuable insights into their needs and preferences.

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Harrison

3 months ago

Demoing Sales Cloud to end users can also help in identifying necessary capabilities.

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Pamela

3 months ago

I'd have to go with C. Demoing the Sales Cloud to the end users will give them a better understanding of the capabilities and help identify their requirements.

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Maryann

3 months ago

Establishing KPIs for end MTV is crucial for measuring success.

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Graciela

3 months ago

I agree, but demoing Sales Cloud can really help them visualize the capabilities.

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Cortney

3 months ago

I think observing end users is important too.

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Queenie

4 months ago

I agree with Rolland. End users' feedback is key in understanding their needs.

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Rolland

4 months ago

I think observing end users is crucial to determine required capabilities.

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Leigha

4 months ago

Option B seems like the most logical choice to me. Observing the end users and understanding their current workflow and pain points is crucial during the Discovery phase.

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