Salesforce Exam CRT-211 Topic 8 Question 91 Discussion

Actual exam question for Salesforce's CRT-211 exam

Question #: 91
Topic #: 8

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

AThe old workflow rules are still active and impacting routing.

BThe flow precedes assignment rules; workflow rules are after assignment rules.

CAssignment rules no longer reference the correct fields.

DMultiple automation tools have been used and the automation is executed in a different order.

Show Suggested Answer

Suggested Answer: D

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

by Marion at Jun 02, 2024, 12:32 AM

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Olga

5 months ago

I'm putting my money on A. The old workflow rules have a way of haunting you, even after you think you've replaced them.

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Thurman

4 months ago

Yeah, those old workflow rules can be sneaky.

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Valentin

4 months ago

I think A is the culprit here.

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Novella

5 months ago

Hmm, I'm torn between B and C. Gotta love IT troubleshooting, it's like a never-ending puzzle!

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Lennie

5 months ago

C seems like the most likely culprit. The assignment rules need to reference the right fields.

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Ling

5 months ago

I'm going with D. It's probably a mix of different automation tools causing the issue.

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Mitzie

4 months ago

D) Multiple automation tools have been used and the automation is executed in a different order.

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Dahlia

4 months ago

B) The flow precedes assignment rules; workflow rules are after assignment rules.

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Desirae

4 months ago

Maybe it's a combination of both A and D causing the routing issues.

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Timothy

4 months ago

I'm leaning towards D, multiple automation tools could be the issue.

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Barb

4 months ago

I think it could be A, the old workflow rules might still be active.

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Javier

5 months ago

A) The old workflow rules are still active and impacting routing.

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Chau

5 months ago

I think it's option B. The flow should come after the assignment rules, not before them.

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Gail

4 months ago

That makes sense. If the flow is happening before the assignment rules, it could definitely be causing issues with routing.

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Kiley

4 months ago

I think it's option B. The flow should come after the assignment rules, not before them.

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Kimbery

5 months ago

Maybe the old workflow rules are still active, like option A suggests. That could be causing the issue.

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Luisa

5 months ago

That makes sense. The order of automation execution is important in determining routing.

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Nu

5 months ago

I think it could also be option D. Multiple automation tools might be causing the unexpected routing.

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Maddie

5 months ago

I think it's option B. The flow should come after the assignment rules, not before them.

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Heidy

5 months ago

I agree, option B makes sense. The flow should definitely come after the assignment rules.

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Donte

5 months ago

I believe it could also be that multiple automation tools are being used.

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Emilio

5 months ago

I agree with Olive. The old rules might be conflicting with the new flow.

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Olive

5 months ago

I think the cause could be that the old workflow rules are still active.

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