Salesforce Exam CRT-211 Topic 8 Question 84 Discussion

Actual exam question for Salesforce's CRT-211 exam

Question #: 84
Topic #: 8

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

AThe old workflow rules are still active and impacting routing.

BThe flow precedes assignment rules; workflow rules are after assignment rules.

CAssignment rules no longer reference the correct fields.

DMultiple automation tools have been used and the automation is executed in a different order.

Show Suggested Answer

Suggested Answer: D

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

by Amber at Mar 10, 2024, 04:49 AM

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Dino

6 months ago

I think the issue could be due to multiple automation tools being used, which might be executing the automation in a different order.

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Willard

6 months ago

I'm going to go with B. Workflow rules should come before assignment rules, so if they flipped that, no wonder the cases are going haywire!

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Pearline

6 months ago

I agree, it's important to have the right order of automation processes in place.

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Kiley

6 months ago

Yeah, that could definitely be causing the routing issues.

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Pamella

6 months ago

I think B makes sense. Workflow rules should come before assignment rules.

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Rene

6 months ago

It's possible that the assignment rules are no longer referencing the correct fields, leading to the routing problems.

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Jesusa

7 months ago

I believe the flow might be executing before the assignment rules, causing the unexpected routing.

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Jade

7 months ago

Hah, looks like the admins at Cloud Kicks are having a real case of the Mondays! I'd go with C - the assignment rules are probably referencing the wrong fields.

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Vallie

5 months ago

I disagree, I believe it's D - multiple automation tools causing the issue.

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Selma

6 months ago

I think it could be A - the old workflow rules might still be active.

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Valene

6 months ago

Yeah, it's likely that the assignment rules are no longer referencing the correct fields.

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Eleni

6 months ago

I think you're right, C does seem like a possible cause for the routing issues.

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Son

7 months ago

I think the answer is B. The flow precedes assignment rules, so the workflow rules are executed after the assignment rules, which could cause the unexpected routing.

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