Salesforce Exam CRT-211 Topic 6 Question 13 Discussion

Actual exam question for Salesforce's CRT-211 exam

Question #: 13
Topic #: 6

Universal Container's support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How can an administrator automate this process?

AConfigure a workflow rule that sends an email alert of old cases to the support manager

BEnable Case Feed and add a Contracts custom publisher to the Case Feed Layout

CEnable entitlements and add the tabs for entitlements and service contracts

DCreate a private Chatter group for customers with high priority service level agreements

Show Suggested Answer

Suggested Answer: C

by Dottie at May 07, 2022, 02:31 AM

Limited Time Offer

25%

Off

Get Premium CRT-211 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!