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Salesforce Exam CRT-211 Topic 5 Question 99 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 99
Topic #: 5
[All CRT-211 Questions]

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

Show Suggested Answer Hide Answer
Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Ria at Sep 15, 2024, 12:35 AM

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Sharee
2 months ago
Haha, I bet the sales manager is wishing they had a 'Frustrated Customer' report to go along with this one. Open cases, am I right?
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Samira
2 months ago
I'm going with Matrix Report on this one. The way it's aggregating the data by account and open cases feels like it could fit a Matrix Report structure.
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Terrilyn
1 months ago
D) Matrix Report
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Ashley
1 months ago
C) Summary Report
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Lore
2 months ago
B) Joined Report
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Elvera
2 months ago
A) Bucket Report
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Galen
2 months ago
Hmm, I'm not so sure. Couldn't this also be a Bucket Report? Since it's grouping the accounts based on the number of open cases, that kind of sounds like a bucket report to me.
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Teri
1 months ago
C) Summary Report
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Kimbery
2 months ago
I think it could also be a Summary Report.
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Jaime
2 months ago
A) Bucket Report
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Nichelle
3 months ago
I'm not sure, but I think D) Matrix Report could also work to track Accounts with Open Cases.
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Micheal
3 months ago
I agree with Tayna, a Summary Report would be the best option to show Accounts with Open Cases.
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Golda
3 months ago
I think this would be a Summary Report. It's asking for a report that summarizes the accounts with open cases, which seems like a classic use case for a Summary Report.
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Diane
2 months ago
D) Matrix Report
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Gene
2 months ago
C) Summary Report
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Ashton
2 months ago
B) Joined Report
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Armanda
2 months ago
D) Matrix Report
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Raina
2 months ago
C) Summary Report
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Odette
2 months ago
B) Joined Report
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Jerry
2 months ago
A) Bucket Report
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Miesha
2 months ago
A) Bucket Report
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Tayna
3 months ago
I think the report type would be C) Summary Report.
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