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Salesforce Exam CRT-211 Topic 3 Question 93 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 93
Topic #: 3
[All CRT-211 Questions]

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

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Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Clement at Jul 04, 2024, 03:43 PM

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Quentin
4 months ago
I see your point, Dino. But I still think C) Summary Report is the best option for this scenario.
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Dino
4 months ago
I think it could also be D) Matrix Report, as it can show data in a grid format.
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Phillip
4 months ago
Haha, I bet the sales manager is just playing 'Guess the Report Type' with us. How about a Magic 8-Ball Report?
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Artie
4 months ago
This is a Bucket Report, right? It's grouping the accounts based on their open case numbers.
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France
3 months ago
No, it is actually a Summary Report. It summarizes the open cases for each account.
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Ilda
3 months ago
Yes, you are correct. It is a Bucket Report.
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Selma
4 months ago
I agree with Leonida. Summary Report makes sense to track open cases.
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Mammie
4 months ago
Definitely a Matrix Report. It's a grid that shows the accounts and their open case counts.
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Brittani
3 months ago
D) Matrix Report
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Lenny
3 months ago
C) Summary Report
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Virgie
4 months ago
B) Joined Report
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Kenneth
4 months ago
A) Bucket Report
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Leonida
4 months ago
I think the report type would be C) Summary Report.
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Dolores
4 months ago
I think this is a Summary Report. It's designed to aggregate data and show the count of open cases per account.
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Tamekia
4 months ago
Yes, a Summary Report is the right choice for this scenario. It will help track the accounts with open cases effectively.
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Johna
4 months ago
I agree, a Summary Report would be the best option to show the count of open cases per account.
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