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Salesforce Exam CRT-211 Topic 3 Question 109 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 109
Topic #: 3
[All CRT-211 Questions]

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

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Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Lavera at Feb 12, 2025, 05:41 AM

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Lavonna
7 days ago
I'm not sure, but I think D) Matrix Report could also work. It can display data in a grid format which might be helpful for tracking open cases.
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Maia
11 days ago
I agree with Cory. Summary Report makes sense because it can show Accounts with Open Cases in a concise way.
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Cory
13 days ago
I think the report type would be C) Summary Report.
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