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Salesforce Exam CRT-211 Topic 3 Question 109 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 109
Topic #: 3
[All CRT-211 Questions]

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

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Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Lavera at Feb 12, 2025, 05:41 AM

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Abel
8 days ago
I'd go with the Summary Report. It's the classic choice for this kind of data aggregation. Can't go wrong with the basics, you know?
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Ronny
21 days ago
Ah, the age-old question of report types. If only there was a 'Magic 8-Ball' report option, it would make this so much easier.
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Vicente
5 days ago
D) Matrix Report
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Cristy
9 days ago
C) Summary Report
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Vi
28 days ago
Hmm, I'm not so sure. A Matrix Report might work better - it could show the accounts on one axis and the open cases on the other, giving a nice visual representation.
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Cyndy
3 days ago
I agree, a Matrix Report would provide a clear visual representation of the accounts with open cases.
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Ronnie
18 days ago
I think a Matrix Report would be the best option.
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Meghan
1 months ago
I think a Summary Report would be the best fit here. It can group the accounts by the number of open cases and give us the high-level view the sales manager needs.
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Esteban
2 days ago
B) I agree, a Summary Report would be the most suitable for this scenario.
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Karan
7 days ago
A) Summary Report
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Lavonna
1 months ago
I'm not sure, but I think D) Matrix Report could also work. It can display data in a grid format which might be helpful for tracking open cases.
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Maia
1 months ago
I agree with Cory. Summary Report makes sense because it can show Accounts with Open Cases in a concise way.
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Cory
2 months ago
I think the report type would be C) Summary Report.
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