Salesforce Exam CRT-160 Topic 1 Question 10 Discussion

Actual exam question for Salesforce's CRT-160 exam

Question #: 10
Topic #: 1

A prospect believed to be on a drip program did not receive an email. What troubleshooting step could an Administrator take to determine why the prospect did not receive the email?

Choose 3 answers

ACheck the Profile tab to make sure the prospect has the right drip program profile.

BCheck the Audits tab to see if the prospect was on the correct lists when the email was sent.

CCheck the Lifecycle tab to confirm whether the prospect entered the drip program before the email was sent.

DCheck the Overview tab to determine whether the prospect is unmailable.

ECheck the Lists tab to determine whether the prospect is on the recipient list or any suppression lists.

Show Suggested Answer

Suggested Answer: B, D, E

by Izetta at May 09, 2022, 05:12 AM

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