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Salesforce Exam CRT-101 Topic 6 Question 85 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 85
Topic #: 6
[All CRT-101 Questions]

Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.

Which two changes in Setup should the administrator make?

Show Suggested Answer Hide Answer
Suggested Answer: B, D

To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5


by Anastacia at Sep 13, 2024, 06:07 AM

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Herminia
1 months ago
Hmm, I'd say C and D are the way to go. The Enhanced List is the way to go, and the admin needs to make sure the right columns are displayed. Simple stuff, really.
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Alpha
1 months ago
Definitely C and D. The Enhanced List type will give the brokers a better view of the relevant information, and including the right columns is crucial.
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Jesusita
7 days ago
Including the right columns in the Cases related list is key for the brokers.
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Monte
13 days ago
Agreed, the Enhanced List type will definitely help with viewing the information.
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Lenora
25 days ago
I think C and D are the best options for this.
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Marge
1 months ago
C and D are the correct choices. Gotta love it when the setup options are so straightforward. This is like a dream question!
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Lavonne
2 months ago
But wouldn't including the appropriate column in the Cases related list also be helpful for quick reference?
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Winifred
2 months ago
I agree with Leatha, that would make it easier for brokers to see the necessary information.
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Leatha
2 months ago
I think the administrator should choose Enhanced List as the related list type in the Lightning App Builder.
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Nada
2 months ago
I think options C and D are the way to go. The administrator needs to edit the Related List component to use the Enhanced List type, and also include the appropriate columns in the Cases related list.
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Jarod
14 days ago
Yes, both options C and D are necessary for the brokers at DreamHouse Realty to see the required information.
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Cherri
15 days ago
I think option D is important too, to include the appropriate columns in the Cases related list.
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Ryann
24 days ago
I agree, option C seems like the right choice.
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Bulah
1 months ago
Great, the administrator should make those changes to ensure the brokers have the information they need.
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Helaine
1 months ago
Yes, both options C and D are necessary for the brokers at DreamHouse Realty.
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Reiko
1 months ago
I think option D is also important to include the appropriate columns.
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Golda
1 months ago
I agree, option C seems like the right choice.
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