Salesforce Exam CRT-101 Topic 4 Question 73 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 73
Topic #: 4

The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

AFilter by a single shipment record type in the list view.

BInclude the Shipments tab on the app's navigation bar.

CSplit views are only available on standard objects.

DAdd the Manage List Views permission for support users.

Show Suggested Answer

Suggested Answer: C

Split views are a feature that allows users to view records as a split list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5

by Galen at May 19, 2024, 09:34 PM

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Ashanti

5 months ago

I'm going with A. Filtering the list view by a single shipment record type seems like the simplest solution. Why overcomplicate things, right?

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Adelle

5 months ago

Haha, I remember the days of trying to figure out Salesforce permissions. D sounds like the safest bet to me - give the team the Manage List Views permission and they'll be good to go.

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Johanna

4 months ago

It definitely makes things easier for the team to have that level of control.

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Jonelle

4 months ago

Yeah, that way they can customize their views to see the information they need.

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Brock

4 months ago

I agree, giving them the Manage List Views permission seems like the best option.

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Leana

5 months ago

Hmm, I'm not sure. C seems a bit odd - I thought split views were available for custom objects too. Maybe D is the way to go, to make sure the support users have the right permissions.

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Raul

4 months ago

D) Add the Manage List Views permission for support users.

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Dominga

5 months ago

B) Include the Shipments tab on the app's navigation bar.

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Rochell

5 months ago

A) Filter by a single shipment record type in the list view.

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Royal

5 months ago

I think the answer is B. Including the Shipments tab on the app's navigation bar seems like the most logical way to allow the support team to view shipments from another application.

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