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Salesforce Exam CRT-101 Topic 1 Question 78 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 78
Topic #: 1
[All CRT-101 Questions]

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.

How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

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Suggested Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


by Brice at Jul 18, 2024, 06:38 PM

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Lanie
15 days ago
Hmm, Option B sounds like the most elegant solution. I'm sure the 'Condominium Status' field would be a total hoot to work with.
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Graciela
24 days ago
I was going to go with Option C, but Option B is clearly the winner here. Gotta love those Salesforce wizards and their record type tricks!
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Erasmo
26 days ago
I think having separate layouts for houses and condominiums would make it easier to manage.
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Sylvie
28 days ago
Option B is the way to go. Keeping it all on one page layout and using the magic of Salesforce's record types and business processes is the way to go.
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Joseph
11 days ago
A) Create one page layout. Use record types to ensure the proper status picklist values display.
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Vivan
28 days ago
I see your point, Sherrell. It might be more efficient to have just one page layout.
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Sherrell
1 months ago
But wouldn't creating one page layout with business processes also work?
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Gerardo
1 months ago
I was leaning towards Option D, but Option B makes more sense. Separating the layouts and using the record types is a cleaner solution.
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Erasmo
1 months ago
I agree with Vivan. Using business processes and record types would be helpful.
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Ceola
1 months ago
Option B looks like the way to go. Using record types and business processes to handle the different steps for houses and condominiums seems like a solid approach.
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Elza
20 days ago
User 2: I agree. It would make it easier for agents to know what steps to take for each type of property.
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Mica
23 days ago
User 1: Option B sounds like a good idea. It would help keep things organized for houses and condominiums.
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Vivan
2 months ago
I think the administrator should create two page layouts.
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