Salesforce Exam Consumer Goods Cloud Accredited Professional Topic 1 Question 19 Discussion

Actual exam question for Salesforce's Consumer Goods Cloud Accredited Professional exam

Question #: 19
Topic #: 1

[All Consumer Goods Cloud Accredited Professional Questions]

Which are the two primary use cases for performing an in-store survey?

AGathering data on inventory reconciliation

BGathering feedback from customers, consumers shoppers, and staff

CGathering point of sale data

DGathering data on promotions, inventory requirements and product quality

ESaving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5

Show Suggested Answer

Suggested Answer: B, D

Two primary use cases for performing an in-store survey are:

Gathering feedback from customers, consumers, shoppers, and staff. An in-store survey can be used to collect feedback from various stakeholders who interact with the products or services offered by the consumer goods company. For example, an in-store survey can ask customers about their satisfaction, preferences, or suggestions; consumers about their awareness, perception, or loyalty; shoppers about their behavior, motivation, or barriers; and staff about their challenges, needs, or opinions.

Gathering data on promotions, inventory requirements and product quality. An in-store survey can be used to collect data on various aspects of the product performance and availability in the retail store. For example, an in-store survey can ask about the compliance, effectiveness, or impact of promotions; the demand, supply, or replenishment of inventory; and the condition, quality, or issues of products

by Blondell at Mar 19, 2024, 03:12 AM

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Sunny

8 months ago

Yes, Eve. Having accurate point of sale data can provide valuable insights for decision-making.

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Jenifer

8 months ago

I think gathering point of sale data could also be a primary use case. It can help track sales performance and identify trends.

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Alpha

8 months ago

That makes sense, Understanding the effectiveness of promotions and ensuring proper inventory levels is crucial for success.

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Natalie

8 months ago

I'm going with B and D. Gotta love a good old-fashioned customer survey to keep a finger on the pulse of the business.

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Wenona

8 months ago

I believe another primary use case is gathering data on promotions, inventory requirements, and product quality.

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Annamae

8 months ago

Definitely B and D. Inventory reconciliation and point of sale data are more for the back-office, not the in-store survey.

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Gearldine

7 months ago

Yes, those are the primary use cases for in-store surveys. It helps improve customer experience and product quality.

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Gearldine

7 months ago

I agree, gathering feedback from customers and data on promotions are key for in-store surveys.

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Glendora

8 months ago

Haha, I bet the Field Rep would love to 'save time' by not doing the survey. But B and D are the clear winners here.

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Elise

8 months ago

Yeah, the Field Rep might not be too happy about saving time if it means skipping out on important data gathering.

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Brigette

8 months ago

I agree, B and D are definitely the main reasons for in-store surveys.

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Jaime

8 months ago

I agree with you, Gathering feedback from customers can help improve the overall shopping experience.

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Lajuana

8 months ago

B and D for sure. You need to gather customer feedback and data on various aspects of the business to make informed decisions.

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Jillian

8 months ago

Absolutely, having insights on inventory requirements is essential for efficient operations.

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Sommer

8 months ago

Yes, and gathering data on promotions and product quality helps in making strategic decisions.

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Adela

8 months ago

I agree, customer feedback is crucial for improving the business.

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Sunny

9 months ago

I think the two primary use cases for performing an in-store survey are gathering feedback from customers, consumers shoppers, and staff.

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Skye

9 months ago

That's a good point, understanding what promotions are working and monitoring inventory levels is crucial for a retail business.

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Glory

9 months ago

I think the correct answers are B and D. Gathering feedback from customers and data on promotions, inventory, and product quality are the primary use cases for in-store surveys.

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