Salesforce Exam Strategy Designer Topic 4 Question 29 Discussion

Actual exam question for Salesforce's Strategy Designer exam

Question #: 29
Topic #: 4

[All Strategy Designer Questions]

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer

experience with digital and environmental touchpoints. The stakeholders want to understand how

the designer is proposing CK will deliver the experience. which tool should they use to explore the

collaboration, structure, and processes that will be required?

AService blueprint

BJourney map

CEmpathy map

Show Suggested Answer

Suggested Answer: B

The additional topics that Cloud Kicks should consider before framing the design challenge as a How Might We question are potential market size and supply chain costs, as these help evaluate the viability and feasibility of the design opportunity. Shareholder priorities and design team capabilities or business drivers and signals of success may not be relevant or important for framing the design challenge.

by Gianna at Aug 04, 2024, 10:35 PM

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Elliot

11 hours ago

Service blueprint seems like the right choice here. It'll help the stakeholders visualize the end-to-end process and how the different touchpoints work together.

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Huey

13 hours ago

I agree with Carlee, a Service blueprint would help explore collaboration, structure, and processes.

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Carlee

5 days ago

I think the tool they should use is a Service blueprint.

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