Salesforce Exam Strategy Designer Topic 4 Question 22 Discussion

Actual exam question for Salesforce's Strategy Designer exam

Question #: 22
Topic #: 4

[All Strategy Designer Questions]

Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its

market wants and needs to create compelling customer experience. CK's strategy designer

recommends utilizing the Jobs to Be Gone framework.

What are the core principles of the Jobs to Be Gone framework?

ACustomer-centric, Effective Communication, Organizational Strategy, Success Criteria

BCustomer-centric, Values driven, Flexible, Revenue focused

CCustomer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes

Show Suggested Answer

Suggested Answer: C

The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer's specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer's needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success.

by Fidelia at May 13, 2024, 10:29 PM

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Angella

5 months ago

Anything with 'customer-centric' in the description is a winner in my book. C is the clear choice here.

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Frederic

4 months ago

Customer-centric approach is always a safe bet when it comes to creating a compelling customer experience.

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Percy

4 months ago

Definitely, C seems like the best option for CK's new online store.

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Britt

4 months ago

I agree, being customer-centric is key for success.

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Mireya

5 months ago

Haha, 'Jobs to Be Gone' - I love the name! Option C sounds like the one that aligns with that concept.

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Alesia

4 months ago

Definitely, it's all about putting the customer at the center of everything.

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Ammie

4 months ago

I agree, being solution agnostic and focusing on measurable outcomes is key.

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Zana

5 months ago

Option C sounds like the one that aligns with that concept.

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Earleen

5 months ago

Hmm, the key here is being solution-agnostic and focusing on the measurable outcomes. I'd say C is the way to go.

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Elli

5 months ago

This framework looks like it's all about putting the customer first and measuring the real impact. Option C sounds like the right one to me.

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Claribel

5 months ago

Definitely, measuring outcomes is crucial for success.

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Hillary

5 months ago

I agree, putting the customer first is key.

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Marylou

5 months ago

Definitely, measuring outcomes is crucial for success.

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Tanja

5 months ago

I agree, putting the customer first is key.

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Jolene

5 months ago

Option C does seem to focus on measuring outcomes, which is important.

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Talia

5 months ago

I agree, putting the customer first is key.

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Rodrigo

6 months ago

The Jobs to Be Gone framework seems to focus on understanding the customer's needs and creating a tailored solution. I think option C captures that well.

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