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Salesforce Exam Strategy Designer Topic 2 Question 44 Discussion
Actual exam question for
Salesforce's
Strategy Designer exam
Question #: 44
Topic #: 2
[All Strategy Designer Questions]
Topic #: 2
A design team is working on the challenge: ''How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?"
Which bot metrics should the strategy designer suggest to assess the impact of their work?
Suggested Answer:
A
The customer satisfaction rate is a critical metric for assessing the effectiveness of self-service tools in resolving issues. It measures users' satisfaction with their interactions and outcomes, providing insight into the bot's impact on improving the self-service experience and reducing the need for escalation.
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