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Salesforce Exam Strategy Designer Topic 1 Question 40 Discussion

Actual exam question for Salesforce's Strategy Designer exam
Question #: 40
Topic #: 1
[All Strategy Designer Questions]

Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its

market wants and needs to create compelling customer experience. CK's strategy designer

recommends utilizing the Jobs to Be Gone framework.

What are the core principles of the Jobs to Be Gone framework?

Show Suggested Answer Hide Answer
Suggested Answer: C

The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer's specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer's needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success.


by Bambi at Jan 11, 2025, 02:17 AM

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Mertie
10 days ago
I bet the folks at Cloud Kicks are having a 'jobs to be gone' of their own - like figuring out how to launch an online store that doesn't crash on day one!
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Wynell
11 days ago
Customer-centric, solution agnostic, and measurable outcomes - that's the trifecta for any successful customer experience strategy. Option C all the way!
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Alease
13 days ago
Option B sounds a bit too focused on revenue. The Jobs to Be Gone framework should be about the customer, not just the bottom line.
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Kris
16 days ago
I like how this framework emphasizes measurable outcomes and being stable over time. That's crucial for creating a lasting customer experience.
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Novella
2 days ago
B) Customer-centric, Values driven, Flexible, Revenue focused
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Mohammad
4 days ago
A) Customer-centric, Effective Communication, Organizational Strategy, Success Criteria
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Fernanda
1 months ago
I believe the correct answer is B) Customer-centric, Values driven, Flexible, Revenue focused. This framework will help Cloud Kicks understand what their customers really want.
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Wayne
1 months ago
I agree with Azalee, customer-centricity is key for creating a compelling customer experience. The framework should also be flexible to adapt to changing market needs.
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Azalee
1 months ago
I think the core principles of the Jobs to Be Gone framework are customer-centric, values driven, flexible, and revenue focused.
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Kristin
1 months ago
The Jobs to Be Gone framework seems to focus on understanding the customer's needs and creating a solution-agnostic approach. Option C looks like the right answer here.
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Corinne
30 days ago
I think the key is to create a solution that is stable over time and can adapt to changing customer needs.
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Elfrieda
1 months ago
Option C seems to align with the core principles of understanding customer needs and focusing on measurable outcomes.
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Carissa
1 months ago
I agree, the Jobs to Be Gone framework is all about being customer-centric.
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