Salesforce Exam Strategy Designer Topic 1 Question 4 Discussion

Actual exam question for Salesforce's Strategy Designer exam

Question #: 4
Topic #: 1

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.

Which option reflects the format of the design challenge statement"?

AAs a user, I want to see trending support resources upon the first login to customer support so I can save my time.

BUnify platforms and centralize support operations to save customers time and reduce business costs.

CHow might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.

Show Suggested Answer

Suggested Answer: C

This option reflects the format of the design challenge statement. A design challenge statement is a statement that frames the problem to be solved in a human-centered and open-ended way. It typically follows the format of ''How might we (HMW) + user + need + outcome''. It helps inspire and guide the ideation and solution generation process. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/write-a-design-challenge-statement

by Shawna at Jul 09, 2023, 04:36 AM

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