Salesforce Exam Business Analyst Topic 8 Question 10 Discussion

Actual exam question for Salesforce's Business Analyst exam

Question #: 10
Topic #: 8

A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud. UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.

What should the BA recommend to help the resolve a common obstacle?

AMinimize case escalations to reduce time to resolution.

BMigrate from case assignment riles to Omni-Channel.

CDocument the current case assignment process.

Show Suggested Answer

Suggested Answer: C

by Meaghan at Oct 16, 2022, 12:53 PM

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