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Salesforce Exam Business Analyst Topic 5 Question 55 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 55
Topic #: 5
[All Business Analyst Questions]

Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.

Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?

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Suggested Answer: C

The most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points is the supply chain manager. The supply chain manager is responsible for overseeing the flow of goods from the warehouse to the customer, and has the most knowledge and insight into the current business process. The supply chain manager can also provide valuable feedback and suggestions for improving the business process and achieving the desired outcomes. The sales manager and the chief financial officer are not directly involved in the business process of moving orders from the warehouse to the customer, and may not have the same level of expertise or interest as the supply chain manager.Reference:Customer Discovery,Get Started with Salesforce Business Analyst Certification Prep,Cert Prep: Salesforce Business Analyst


by Shawnee at Dec 08, 2024, 09:16 AM

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Dorothy
15 days ago
Haha, the CFO? Really? They're probably too busy counting the pennies to know how the orders actually get delivered. C is the clear choice here.
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Gary
7 days ago
B) Chief financial officer
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Alison
8 days ago
A) Sales manager
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Gwenn
17 days ago
I believe the Sales manager could also provide valuable insights into the customer side of the process.
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Salley
25 days ago
I agree with Marquetta. The Supply chain manager would have a good understanding of the current business process.
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Pa
29 days ago
Option C all the way! The supply chain manager is the equivalent of a detective solving the mystery of the missing orders.
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Valentin
1 months ago
I'm going with C. The supply chain manager is the real MVP here. They're like the Sherlock Holmes of the logistics world.
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Rhea
3 days ago
Definitely, they have the expertise to identify bottlenecks and streamline the order fulfillment process.
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Claudia
4 days ago
I agree, the supply chain manager would have the most insight into the current process and how it can be improved.
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Roslyn
5 days ago
C) Supply chain manager
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Christoper
6 days ago
B) Chief financial officer
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Ronnie
8 days ago
A) Sales manager
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Telma
1 months ago
I agree, the supply chain manager is the way to go. They're the ones who live and breathe this stuff day in and day out.
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Mammie
1 months ago
The supply chain manager is definitely the most appropriate SME for this. They'll have the deepest understanding of the current order fulfillment process and can provide valuable insights.
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Anjelica
4 days ago
C) Supply chain manager
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Mariann
5 days ago
B) Chief financial officer
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Vince
1 months ago
A) Sales manager
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Marquetta
2 months ago
I think the most appropriate SME would be the Supply chain manager.
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