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Salesforce Exam Certified-Business-Analyst Topic 4 Question 42 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst exam
Question #: 42
Topic #: 4
[All Salesforce Certified Business Analyst Questions]

A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

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Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Ryan at Jun 29, 2024, 08:53 AM

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Janessa
26 days ago
Hmm, this is a tough one. I'd say option A, but then again, who knows what kind of security nightmares those users are facing. Maybe we should just hire a team of hackers to figure it out for us. They seem to know what they're doing these days.
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Erasmo
28 days ago
All this talk about MFA and passwords is making my head spin. Why can't we all just use our fingerprints to log in? That's the future, folks!
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Luann
5 days ago
C) Bring the requirement to the product owner's attention.
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Jerry
15 days ago
B) verify the requirement with the security team.
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Maryanne
16 days ago
A) Select the requirement used by the majority of the support team.
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Albert
1 months ago
Woah, option C all the way! Bring it to the product owner's attention and let them sort it out. That's what they're there for, right? Kick back and let the big bosses handle it.
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Carman
5 days ago
C) Bring the requirement to the product owner's attention.
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Vannessa
18 days ago
B) verify the requirement with the security team.
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Corrinne
19 days ago
A) Select the requirement used by the majority of the support team.
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Glendora
2 months ago
I think we should do both - select the requirement used by the majority and verify it with the security team for added assurance.
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Daron
2 months ago
But shouldn't we also verify the requirement with the security team to ensure it meets security standards?
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Nadine
2 months ago
Option B is the way to go. Gotta make sure the security team is on board before we start making any changes, am I right? Can't have the IT guys coming after us.
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Jeniffer
25 days ago
B) verify the requirement with the security team.
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Mireya
28 days ago
A) Select the requirement used by the majority of the support team.
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Dominque
2 months ago
I agree with Ben, it's important to consider what most users are already comfortable with.
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Leota
2 months ago
Clearly, the requirement used by the majority of the support team is option A. I mean, who doesn't love a good ol' username and password combo these days?
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Fatima
1 months ago
User 2: Agreed, we should stick with what works for the majority.
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Natalie
1 months ago
User 1: Let's go with option A, most of the team prefers username and password.
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Ben
2 months ago
I think we should select the requirement used by the majority of the support team.
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