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Salesforce Exam Business Analyst Topic 3 Question 40 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 40
Topic #: 3
[All Business Analyst Questions]

Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.

Which analysis should a business analyst perform?

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Suggested Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Claudia at May 31, 2024, 06:42 AM

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Florencia
20 hours ago
I think a stakeholder analysis would be the best approach to understand the different needs and perspectives of the service agents, VP, and other key stakeholders involved. This can help identify the root causes of the reporting and metrics challenges.
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Amie
4 days ago
I believe Strategy Analysis is also important to determine the best approach to address the reporting and metrics challenges.
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Mayra
7 days ago
I agree with Becky. Understanding the needs and expectations of stakeholders is crucial in solving the challenges.
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Becky
8 days ago
I think we should perform a Stakeholder Analysis.
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