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Salesforce Exam Business Analyst Topic 3 Question 38 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 38
Topic #: 3
[All Business Analyst Questions]

The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.

When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

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Suggested Answer: A

This answer states that change request log is what the BA should use to help them organize and prioritize requests for changes to Salesforce during UAT after receiving numerous emails from stakeholders who formally signed off on requirements. Change request log is a document or a file that records and tracks requests for changes to a project or a product, such as adding, modifying, or removing a feature or a functionality. Change request log is what the BA should use to help them organize and prioritize requests for changes to Salesforce during UAT because it helps the BA to manage and monitor the requests for changes, and to evaluate and approve or reject them based on their impact, urgency, or feasibility. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


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I'm not sure, but I think a Detailed Process Map could also be helpful in this situation.
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Pearly
4 days ago
I agree with Kathrine, a Value Stream Map would be the best choice to identify waste.
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Kathrine
5 days ago
I think the BA should use a Value Stream Map.
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