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Salesforce Exam Business Analyst Topic 2 Question 56 Discussion
Topic #: 2
Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?
Customer-centric discovery aims to understand the client's current processes and pain points from the customer's perspective:
Experience Perspective: By navigating the online purchasing process, the BA gains firsthand insight into the client's existing customer journey, a fundamental step in Salesforce Commerce Cloud projects to identify gaps and improvement areas.
Preparation for Workshops: Salesforce Business Analysts are encouraged to come to workshops with contextual understanding of the business processes, aligning directly with project goals.
Focus on Outcomes: Engaging with the client's purchasing process ensures the BA aligns the Commerce Cloud solution with the customer's needs and expectations, critical for a successful implementation.
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