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Salesforce Exam B2C Solution Architect Topic 7 Question 74 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam
Question #: 74
Topic #: 7
[All B2C Solution Architect Questions]

universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.

What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process'

Choose 2 answers

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Suggested Answer: B, D

Working with stakeholders to create a customer journey map that improves conversions and running reports on the value of cart items and time since the last activity are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process. A customer journey map is a visual representation of the steps and interactions that a customer goes through when engaging with a company or brand. It can help identify pain points, opportunities, and best practices for improving conversions. Running reports on the value of cart items and time since the last activity can help analyze the shopping behavior and preferences of customers, as well as identify potential reasons for cart abandonment.


by Cletus at Sep 10, 2024, 10:51 PM

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Fernanda
1 months ago
I believe D) Run reports on the value of cart Items and time since the last activity is crucial for optimization.
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Laticia
1 months ago
I agree, but I also think B) Work with stakeholders to create a customer Journey map that improves conversions is important.
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Glenna
2 months ago
You know, I bet if we could just give customers a free llama with every purchase, they'd be more likely to complete their orders. Just a thought.
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Novella
2 months ago
Haha, customer service updating carts? I'm sure that would go over well. Let's stick to the data-driven approaches of A and B.
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Shawn
24 days ago
Haha, customer service updating carts? I'm sure that would go over well. Let's stick to the data-driven approaches of A and B.
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Candra
26 days ago
B) Work with stakeholders to create a customer Journey map that improves conversions
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Cristal
29 days ago
A) Create an Abandoned Cart journey by brand across all carts
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Ashleigh
2 months ago
Definitely agree with A and B. We need to understand why customers are dropping off and where the bottlenecks are in the process.
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Louisa
1 months ago
B) Work with stakeholders to create a customer Journey map that improves conversions
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Brittney
2 months ago
A) Create an Abandoned Cart journey by brand across all carts
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Almeta
2 months ago
I think options A and B are the way to go. Analyzing abandoned carts by brand and creating a customer journey map to improve conversions are key to optimizing the checkout process.
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Leslie
1 months ago
A) Create an Abandoned Cart journey by brand across all carts
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Beatriz
1 months ago
B) Work with stakeholders to create a customer Journey map that improves conversions
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Danica
2 months ago
B) Work with stakeholders to create a customer Journey map that improves conversions
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Mendy
2 months ago
A) Create an Abandoned Cart journey by brand across all carts
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Lanie
2 months ago
I think A) Create an Abandoned Cart journey by brand across all carts is a good tactic.
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